Shipping & Return

Shipping Policy

We at Medal Hangers India offer free shipping across India for all our orders.

We shall dispatch orders within 4-5 business days of order placement and all shipping times are estimated in good faith to be anywhere between 3-10 business days depending on the location to be shipped in India.

In the event, that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of the delivery address, we may contact you on your email id or phone number provided by you.

We only make use of reputed national couriers. Medal Hangers India is not liable for any delays in delivery by the Courier Company on account of any factors beyond the control of Medal Hangers India. We shall endeavor to ensure the timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reasons outside the control of Medal Hangers India, including but not limited to poor courier services in the delivery area, inaccessibility of the delivery area, force majeure events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by a full refund.

Return Policy

We want you to be happy with your purchase and we apologize if it is not. Please take a moment to understand how our products are made. All our products are handcrafted by artisans, resulting in each product being unique and slightly different from each other. Let’s not think of an irregular stroke or natural form of wood as a defect.

As each piece is curated specially for you, unfortunately, we do not accept returns. In an unlikely event that your merchandise arrives damaged, email us a photo of the damaged product within 24 hours of receiving your order with details of the order. All complaints will be processed within 7 working days and a replacement shall be shipped to you at the earliest.

Cancellation

  • Please mail us at lovleen@medalhangersindia.com for a cancellation request if your order has not been shipped yet.
  • Orders can be canceled only if it has not been shipped from our warehouse. 
  • Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. 
  • If a cancellation request comes up before the product leaves our order-processing center, we will try to hold the shipment but there is no guarantee that the cancellation request will be honored.

Care Instructions

  • If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product. 

Product Dimensions

Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes slightly vary.

Customer Service Policy

Medal Hangers India is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 4-10 business days; in the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund, as the case may be.

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